Frequently Asked Questions

Everything you need to know about your MEDITHERAPY journey

How long does shipping take and what are the costs?

Standard shipping typically takes 3-5 business days within the continental US. We offer free shipping on all orders over $50, while a flat rate of $5.95 applies to orders below that threshold.

What is your return policy for skincare products?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product—even if opened—within 30 days of delivery for a full refund, minus shipping costs.

Are MEDITHERAPY products safe for sensitive skin?

Yes, our formulas are dermatologically tested and prioritize gentle, effective ingredients. However, we always recommend performing a patch test on a small area of skin before full application.

How can I track my order status?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website where you can monitor your package's progress.

Does MEDITHERAPY test on animals?

No, we are proudly cruelty-free. We do not conduct animal testing on any of our finished products or ingredients, nor do we ask others to do so on our behalf.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.